Welcome to Our Help Site

• What are your shipping details?
• What is your return policy?
• How long will it take?
• How do I buy from Bonzi?
• What is the delivery fees?
• Do you have a walk in shop?
• Do you have stock?

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• Can I order on whatsapp?
• How do you deliver?
• What do I put for payment reference?
• What do you sell here?

• Help! I forgot my password. What do I do?
• How do I sign out?
• How to add/edit/delete addresses?
• I'm an existing customer, do I need to register?
• Why do you need my profile information?
• Why should I create an account?
• Will my information be secure?

• I don't have a credit card. How else can I pay?
• Which credit or bank cards can I pay with?

• Do you keep my credit card details?

• My order is shipped. How do I go about exchanging an order for the correct item?
• What happens if I'm not happy with the product I receive?
• What is green return?

• Do you ship to my country?
• Do you ship to PO Boxes?
• How can I change the tracking details to english? (17track)
• How long will my order take to arrive?
• How will I know when my order has been shipped?
• I have waited the estimated time. Where is my order?
• I ordered a fragrance and cannot track my item in South Africa

See all articles in Shipping & Delivery →