Shipping & Delivery

  • Do you ship to my country?

    Yes. We ship to anywhere on the planet.

  • Do you ship to PO Boxes?

    No, we do not ship to PO boxes because we do not use the post office. Only couriers to your house or office.

  • How can I change the tracking details to english? (17track)

    On 17track, you can click on language (in the bottom right corner) to change to the target language. BING or GOOGLE will translate the tracking information. You can also check or uncheck to translate or cancel the translation.

  • How long will my order take to arrive?

    The transit time from our warehouse to you is 7 - 15 working days. Please note: Total delivery time consists of the handling time and transit time. The handling time is 1 - 3 working days (Bonzi has to process your order and put all your items through its strict quality-control tests.)

  • How will I know when my order has been shipped?

    After placing your order, an e-mail or SMS will also be sent to you when your order has been shipped which will have the date and reference number for your package. Orders are normally prepared and shipped out within 1 - 3 working days after the order payment has been received.

  • I have waited the estimated time. Where is my order?

    Firstly, please note that the transit time is 7 - 15 working days which is 1 to 3 weeks from the time your item was shipped.If 3 weeks have passed since your item was shipped, please consider that delays occur and may be simply out of our control. We’re sorry your order is late.In all likelihood,...

  • I ordered a fragrance and cannot track my item in South Africa

    If your fragrance has been shipped and it has a tracking number starting with a PCW..., please note that this tracking number has limited tracking when it leaves our overseas warehouse. Please note that your item is still in transit and you do not need to worry. This tracking number will only be ...

  • What are the shipping costs?

    Delivery fee is R60 however, we offer FREE DELIVERY when your order value is over R600.

  • What does unfulfilled mean?

    This means the order is still being prepared and it has not yet been handed to a courier for delivery. It has not been shipped or dispatched.

  • What if my order hasn't arrived after 15 working days?

    Firstly, please note that the transit time is 7 - 15 working days which is 1 to 3 weeks from the time your item was shipped.If 3 weeks have passed since your item was shipped, please consider that delays occur and may be simply out of our control. We’re sorry your order is late.In all likelihood,...

  • Why do you want my ID Information?

    We ship from our overseas forwarding warehouse and we work with private couriers such as Aramex, DHL, Buffalo express, DPD Laser, etc that require ID to be added to shipping information to avoid customs delays. If we do not add your ID to your shipping information, the courier will refuse to col...